At RUKN OFRA Trading, we are committed to offering reliable products and providing after-sales service for electrical appliances covered by a warranty, in accordance with the warranty terms provided by the manufacturer or authorized service provider.
This policy explains the scope of warranty coverage, how to request maintenance, and the process for receiving and returning the appliance to the customer.
The warranty period varies depending on the product and manufacturer and begins from the purchase date shown on the order invoice, unless otherwise stated in the product details or warranty document.
Please retain your purchase invoice or order information, as it may be required when submitting a warranty or maintenance request.
The warranty covers malfunctions resulting from manufacturing defects or technical defects that fall within the product's applicable warranty terms.
The appliance will be inspected by an authorized service center to determine the cause of the malfunction and whether it is covered under the warranty.
The warranty may not cover cases resulting from:
Warranty coverage is determined after the appliance has been inspected by the relevant authorized service provider.
If a malfunction occurs in an appliance covered by warranty, the customer may contact our customer service team and provide the required information, including:
After reviewing the request, the customer will be provided with instructions for delivering or arranging collection of the appliance, depending on the customer's location and the applicable shipping company or authorized service center.
We will coordinate with the customer to collect the appliance through a representative or the available collection method. The appliance will then be sent to the authorized service center for inspection and repair.
The customer may be asked to deliver the appliance to the designated shipping company branch or an approved drop-off point so that it can be sent to the service center.
The collection and shipping process may vary depending on the customer's location, the type of appliance, and the authorized service provider.
The time required to process a maintenance request varies depending on the type of appliance, the nature of the malfunction, the service center's procedures, and the availability of replacement parts when required.
For cases that require the appliance to be sent to an authorized service center, the process may take up to 15–21 business days, including receiving the appliance, inspection, repair, and returning it to the customer.
In certain exceptional cases, the timeframe may be extended when replacement parts or additional procedures from the manufacturer are required.
Once the appliance has been inspected or repaired, it will be returned to the customer using the approved delivery or shipping method.
If the inspection determines that the malfunction is not covered by the warranty, the customer will be informed of the available options before any paid service is carried out, where applicable.
Appliances are handled in accordance with the applicable warranty terms of the product and manufacturer. The resolution may include repair, replacement parts, or replacement of the appliance where applicable.
Submitting a warranty request does not automatically mean that the appliance will be replaced. The final resolution depends on the inspection results and the warranty terms applicable to the product.
To help ensure that maintenance requests are processed efficiently, customers are requested to:
If a product is not covered by warranty or its warranty period has expired, maintenance services may still be available subject to the applicable terms and charges determined by the relevant service provider.
The customer will be informed of the applicable cost and available service options before any paid service is carried out, where applicable.
For inquiries regarding the warranty of an appliance or a maintenance request, you can contact RUKN OFRA Trading through:
Phone: 0534624626
Email: [email protected]
We strive to review warranty and maintenance requests and assist customers in reaching the appropriate resolution based on the product's condition and the applicable warranty terms.
This policy may be updated from time to time to reflect improvements to our services or changes to the terms of manufacturers and authorized service providers.
The policy published on the store at the time a warranty request is submitted will apply, unless the specific warranty terms of the product provide otherwise.